FAQ
Are the fragrances authentic?
Absolutely! We source all our fragrances from reputable retailers in the UK or trusted suppliers in the US. Every fragrance we offer is guaranteed to be genuine, ensuring you get the authentic and luxurious experience you deserve.
What sizes do you offer for your decanted fragrances?
We provide a range of sizes to suit your preferences, from 1ml to 10ml. Whether you want a small sample to test a new scent or a larger amount for regular use, we've got you covered.
How do you ensure the quality of your decanted fragrances?
Our decanting process is meticulous and conducted with utmost care. We use high-quality glass atomiser bottles to preserve the integrity of each fragrance. Each perfume sample is freshly prepared, capturing its true essence. We strictly adhere to expiry dates, ensuring you experience the peak freshness of every sample.
Where do you ship, and what are the shipping times?
We currently ship within the UK using Royal Mail Tracked 24 service. Orders are dispatched within 48 hours of purchase, and you can expect your package to arrive within 1-2 days.
Can I return or exchange a fragrance if I change my mind?
Absolutely! You have a generous 30 days to return any items if you change your mind. While we don't offer direct exchanges, our flexible return policy ensures you're completely satisfied with your fragrance experience.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order on the Royal Mail website.
How can I contact customer support?
If you have any questions or concerns, our customer support team is here to help. You can reach us through the "Contact Us" page on our website, and we'll get back to you as soon as possible.